Shipping & Returns

Return Policy

All sales are final. No refunds or exchanges. If you were sent the wrong item or if the product is defective contact us via email.

Damages & Issues

Please inspect your order within 24 hours upon reception. If you received the wrong item or defected item, please contact us via email immediately with your name and order number, so we can evaluate the situation and make it right.

Shipping

Worldwide shipping available.

All shipment pricing is based upon weight.

Please allow 5-7days for standard shipping and 2-3 days for express shipping.

All packages are shipped using USPS.

If you have any questions regarding your order email: support@btmskincare.com

Order Processing Time

Please allow 5-7 business days to process orders. Once order is shipped you will receive a tracking number via email.

Sales Tax

Applicable sales tax will be added to your order.

Due to COVID-19, shipping time may take an additional 2-4 business days, depending on delivery location.